Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

The ideal candidate will have a strong understanding of digital marketing and sales strategies and will be able to partner successfully with our dealer sales team to identify and uncover opportunities for revenue generation Responsibilities include but are not limited to:

• Proactively nurture and strengthen our relationships with a portfolio of high-value dealership accounts. Your primary mission is to ensure our clients are maximizing the value of our advertising solutions, leading to increased client satisfaction, product adoption, and long-term loyalty.

• Conduct regular, in-depth analyses of client advertising campaigns, tracking key performance indicators (KPIs) such as Vehicle Detail Page (VDP) views, lead conversion rates, click-through rates (CTR), and cost-per-lead.

• Translate complex data into actionable insights for clients to demonstrate ROI, share industry trends, and provide strategic recommendations to optimize their advertising spend and performance.

• Utilize data and performance dashboards to identify at-risk accounts. Develop and execute proactive "save" strategies, handle escalations with professionalism, and negotiate contract renewals.

• Identify opportunities to grow accounts by introducing new products, features, or service tiers that align with the client's business goals, collaborating closely with the Sales team.

• Guide and mentor junior Retention Specialists, sharing best practices for client communication, data analysis, and retention strategies.

• Contribute to the creation and refinement of team-wide retention playbooks, processes, and reporting. Analyze overall retention and churn metrics (ChurnRate) to identify macro trends and inform leadership.

What We’re Looking For

• Negotiation & Influence: Strong negotiation skills with a proven track record of successfully renewing contracts and handling difficult client conversations.

• Experience: 5+ years of experience in a client-facing role such as Account Management, Customer Success, or Retention, preferably within a B2B SaaS, digital media, or ad-tech environment.
  
• Analytical Acumen: Proven ability to analyze data, identify trends, and make data-driven recommendations. Proficiency with CRM software (Salesforce is a strong plus) and business intelligence tools (Power BI, Google Analytics).
  
• Strategic Thinker: A proactive, problem-solving mindset with the ability to manage complex client issues and develop sophisticated retention and possible growth strategies.
  
• Communication Excellence: Exceptional verbal and written communication skills, with a talent for building rapport and presenting complex information clearly and persuasively.
  

Bonus Points:

• Direct experience in the non-automotive industry or working with dealerships.
  
• A deep understanding of dealership operations and marketing needs.
  
• Experience in a senior or lead role, including mentoring team members.
  
  

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.